FAQ's

Guests can buy their tickets online now or via the app. Download the Village Roadshow Theme Parks app to buy and to load your entry tickets.

Anyone aged 3 years and older requires a ticket to enter any of the Theme Parks.

Children from 3 - 13 years of age are eligible for a child's Single Day Pass. Children under the age of 3 can enter the park free of charge.

The Pension Rates will be available to the following guests:

• Holders of a valid Australian Government issued Pension Concession Card* (PPC) which is issued to recipients of the following pension payments:

• Sole Parenting Pension

• Mature Aged Pension

• Disability Pension

• Holders of a valid Australian Government issued Seniors Card

• Any person 65 years of age or older - proof of age is required

* Please note: The Pension rate is only available to the actual card holder and not other listed persons on the card. This does not include holders of Australian Health Care Cards.

Children under the age of 3 years old do not require a ticket to enter but must be accompanied by a paying adult. For children aged 3 and above, a ticket is required for entry.

If your child is under 3 at the time of entry, they do not need a ticket. If they are 3 or older, they will require a valid ticket.

Yes, discounted single day child tickets are available for children aged 3 to 13 years. No child discounts are available on annual passes.

Wet'n'Wild offer FREE 1 day admission to expecting mothers. This is only available at the front gate and women must produce a doctors certificate and valid ID to qualify.

Guests are encouraged to download the Village Roadshow Theme Parks app to load their entry tickets prior entry.

If you are having trouble booking online, please call 13 33 86 and one of our friendly staff will be happy to assist you.

This depends on the type of pass you have.

• The Single Day Book a Day Ticket is only valid for the date selected at the time of booking.

• The Single Day Flexi Ticket is a single-use ticket valid for 3 months from the date of purchase.

• The 3 Day Multi Park Pass is a three consecutive day pass that can be presented within 3 months of purchase.

• The 5 Day Multi Park Pass is a five consecutive day pass that can be presented within 3 months of purchase.

• The 7 Day Multi Park Pass is a seven consecutive day pass that is valid for 12 months from the date of purchase.

If you cannot remember when you purchased the pass, or are still unsure of what date your pass expires, please call 13 33 86 and one of our friendly staff will be happy to assist you.

Yes absolutely, please bring valid photo ID and present to any ticket booth at our Theme parks and we will confirm your pass details and allow entry for any valid pass.

As a gesture of good will, we have not implemented any amendment fees for five FREE date-changes, however we are unable to provide refunds for date-changes to lower tiers. Guests have the option to change the date of their visit up to 5 times, and we encourage them to find a date that works best for their budget.

Guests who produce a Companion Card (companioncard.gov.au/) are entitled to one (1) free of charge Companion Ticket so that their companion can provide care and support during the visit. Companion tickets are available at the Front Gate Admissions booths only on presentation of the card on the day of the visit. Please refer to Conditions of Entry for further information. Guests who produce a Carer’s Card issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate on presentation of the card at the park Admission booths. Rates are available for holders of a State or Commonwealth authority's Disability Pension card at the ticket booths on the day of your visit upon card presentation. Guests with any special needs should visit Guest Services upon arrival and our friendly team will provide assistance in planning their day. All Village Roadshow Theme Parks offer parking for guests with disabilities. Limited wheelchair hire is available at all parks however during peak periods we recommend to call ahead to Guest Services to book in advance of your visit. All theme parks have more information on Accessibility on their websites at (see links below): https://movieworld.com.au/park-info/accessibility https://seaworld.com.au/park-info/accessibility https://wetnwild.com.au/park-info/accessibility https://paradisecountry.com.au/park-info/accessibility

Industry discounts are available to select Industry employees upon meeting certain criteria, please apply online here . If your request is approved, you will need to show proof of employment (a business card or letter from employer) plus photographic ID at the theme park ticket booths.

For Warner Bros. Movie World specific questions please visit here.

For Sea World specific questions please visit here.

For Wet'n'Wild Questions specific questions please visit here.

For Paradise Country Questions specific questions please visit here.

For Australian Outback Spectacular specific questions please visit here.

For Sea World Resort specific questions please visit here.